Best Operational Innovation

Richard von Rauchhaupt made a year end summary that generates for each player and posts to their profile. It includes 10 different summaries specific to each player. It drives social media postings and generates marketing to new customers, while also providing fun and unique summaries for exisiting players.

In 2025, Game On! continued to push boundaries and improve the overall experience for our players. One of the biggest challenges we faced was rainouts—something that could disrupt games and events. To solve this, we partnered with Nardin Academy, a private school in Buffalo, to utilize their turf fields. This strategic move reduced cancellations, provided consistent playing conditions, better lighting, and more field availability.
The results were incredible: Friday Night Football grew from 13 teams to 32 teams, and players now say, ‘It’s the best thing to do on a Friday night in Buffalo in the summer.’ Beyond football, this partnership helped us achieve growth across our leagues, selling out Football and Kickball. Since 2020, Game On! has doubled its revenue, and this success is thanks to our hardworking team and smart decisions like moving leagues to Nardin.

In 2025, FXA Sports introduced a people-first operational initiative focused on improving employee mental and emotional health, recognizing that the demands of running sports leagues often extend beyond traditional work hours. To support staff wellness, FXA implemented monthly team outings during work hours designed to reset, recharge, and strengthen team connection.

These experiences ranged from snow tubing and arcade outings to brewery and winery visits, offering variety while encouraging team growth outside the office. FXA also expanded its operations calendar to include government holidays, ensuring dedicated time for personal rest and recovery off the clock.

Together, these initiatives created a healthier, more engaged workforce and directly supported FXA’s ability to consistently deliver the five-star customer service experience its players expect. By embedding wellness into operations, FXA transformed how its team works, without sacrificing performance.

Messenger Ads increased operational efficiency and engagement by replacing delayed email communication with real-time messaging, meeting players where they already communicate and turning interest into faster, more consistent player registrations.

We've been dependent on Traffic Campaigns for years that we felt were helping signups but were never really sure. Messenger ads have helped us eliminate some of that question being able to see how many people are truly interested in our leagues but maybe lack the info needed to signup for a league confidently. Combining Traffic with Messenger allows us to drive our usual traffic that has no issue signing up right away but also allows us to communicate directly with those who just need a question or two answered before they can do the same. FAQ pages and answering calls during the day is not the same as putting your brand in front of thousands of locals with pre-written prompts that sell your leagues and events. Having only run these for one season we're seeing anywhere from $2.00-2.50 per message already. 

This was a huge help with our customer service initiatives.